Our vision is for Twickel Dental Ltd to be a successful, caring and welcoming place for patients to receive their dental care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with our patients, without prejudice or discrimination. We are committed to creating a culture of respect and understand and recognise the value of individual diversity. This policy helps us to achieve this vision and avoid discrimination in any form ensuring that we treat people fairly and equally.

Non-discrimination rights are protected by anti-discrimination legislation including the Equality Act 2010.

The aim of this policy is to remove any potential discrimination in the way that people with protected characteristics are cared for by the practice. This means that we will not treat you less favourably because of your age, a disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will develop and support equality and diversity by tackling oral health inequalities through positive promotion and care. This means that we will

    • Providing you with information in languages other than English, where required
    • Having translation services available if you need this
    • Making reasonable adjustments in the way we deliver our services to ensure that you can
      access our services if you have a disability
    • Ensuring that the care we provide meets your needs
    • Understanding the role that cultural and religious beliefs play in your care
    • Ensuring that we work closely with other medical and social services involved in your care.
    • Treating everyone with dignity and respect at all times

We will monitor the effectiveness of this policy and its impact on other relevant policies and practice.

Concerns and comments

If you believe you have been treated in any way contrary to this policy, please contact Mihail Drug Ionescu (the practice principal) at the practice. Mihail Drug Ionescu will investigate your concerns within 10 working days. Mihail Drug Ionescu will establish the facts and advise you of the outcome of the investigation within 14 working days. Where appropriate, Mihail Drug Ionescu will take necessary action. If you are not satisfied with the outcome, you should raise a formal
complaint through the Practice’s Complaints Procedure.

You can also share any comments on how we can ensure that this policy works better for you by writing to Mihail Drug Ionescu.

Date: June 2024
Review date: June 2025